Parselo — Terms & Conditions

Effective date: June 10, 2026 Last updated: June 9, 2026

These Terms & Conditions (the “Terms”) form a binding agreement between PARSELO (“Parselo.io”, “Parselo”, “we”, “us”, “our”) and the individual or entity that creates an account, requests a licence key, installs or uses the SDK, or otherwise uses the Service (the “Customer”, “you”, “your”). By creating an account, clicking to accept, installing or integrating the SDK, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. Definitions

“Service” — the Parselo platform made available at app.parselo.io and related domains, including the customer dashboard and developer portal, the licence-key issuance and management functions, the usage analytics ingest and reporting, the billing functions, and the SDK.
“SDK” or “Software” — the Parselo software libraries and Capacitor plugins, including (without limitation) @parselo/scanner-core, @parselo/capacitor-pdf417, and @parselo/capacitor-mrz, together with related sample code, configuration, and Documentation, in each case as updated from time to time.
“Documentation” — the integration guide, README, and other technical or usage materials we make available for the SDK or Service.
“Licence Key” or “Token” — a cryptographically signed licence credential we issue that authorizes use of the SDK, including trial and production tokens.
“Customer Application” — a mobile or other software application developed, published, or operated by you or on your behalf into which the SDK is integrated.
“End User” — a natural person who interacts with a Customer Application, including any person whose identity document is scanned, decoded, or parsed by the SDK within a Customer Application.
“End-User Data” — any personal information contained in or derived from an identity document that is captured, decoded, or parsed by the SDK within a Customer Application, including name, date of birth, document number, address, expiry, machine-readable-zone (MRZ) content, and magnetic-stripe content.
“Usage Data” — the metadata-only, PII-free events the SDK and Service generate to measure use (for example, scan counts, timestamps, document-type category, platform, and application bundle identifier), as further described in the Privacy Policy.
“Privacy Policy” — Parselo’s privacy policy at parselo.io/privacy, incorporated into these Terms by reference.
“Fees” — the amounts payable for the Service as described in Section 9 and on our pricing page or order.

2. Eligibility and accounts

2.1 Eligibility. You must be at least the age of majority in your jurisdiction and capable of forming a binding contract. The Service is intended for businesses and developers, not for personal or household use.

2.2 Registration. You must provide accurate and complete account information and keep it current. Authentication is provided through a managed identity service; you are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

2.3 Account security. You will notify us promptly at security@parselo.io of any unauthorized use of your account. We are not liable for losses arising from unauthorized use of your account to the extent caused by your failure to safeguard your credentials.

2.4 One account. You may not create multiple accounts to circumvent trial limits, usage tiers, billing, or any restriction in these Terms.

3. The Service

3.1 What the Service does. The SDK enables a Customer Application to decode and parse data from machine-readable identity documents — PDF417 barcodes (AAMVA), magnetic stripes, and ICAO 9303 machine-readable zones — and to return that data in a structured form. Decoding and parsing occur on the End User’s device. The Service also provides self-serve licence-key issuance, a usage dashboard, a developer portal, and usage-based billing.

3.2 What the Service does not do. The SDK extracts data that is encoded in or printed on a document. It does not authenticate, validate the genuineness of, or detect forgery or tampering of any document; it does not verify the identity, age, eligibility, or status of any person; and it does not make any decision about any End User. Any such determination is solely your responsibility. See Section 14 (Warranties and Disclaimers).

3.3 Beta and changing features. Some features may be identified as beta, preview, or planned. Those features are provided as-is, may change or be withdrawn, and may not be supported.

4. Licence to the SDK

4.1 Grant. Subject to your compliance with these Terms (including payment of applicable Fees and use of a valid Licence Key), Parselo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the SDK solely to develop and operate your own Customer Applications and to integrate the SDK’s parsing functionality into those applications.

4.2 Distribution of the SDK. Certain SDK packages may be published to public package registries (for example, npm) for ease of installation. Public availability of package source does not grant any rights beyond those in Section 4.1, and does not waive any restriction in these Terms. The SDK is proprietary and is licensed, not sold.

4.3 Restrictions. You will not, and will not permit any third party to:

(a) use the SDK without a valid, current Licence Key, or beyond the scope of your subscription; (b) circumvent, disable, tamper with, remove, or interfere with the licence verification, the Licence Key, or any usage-measurement or analytics function of the SDK or Service; (c) sell, resell, rent, lease, sublicense, distribute, or make the SDK available to any third party as a standalone product or service, or as part of a competing software-development kit, component, or library; (d) use the SDK or Service to build or assist in building a competing product or service, or copy any feature, function, or interface of the Service for that purpose; (e) remove, alter, or obscure any proprietary notice in the SDK or Documentation; or (f) use the SDK or Service in violation of applicable law or these Terms.

4.4 Reservation. All rights not expressly granted are reserved by Parselo. These Terms do not grant you any right to Parselo’s source code beyond use of the published packages as permitted above.

5. Licence Keys and Tokens

5.1 Issuance. Licence Keys are issued through the dashboard. Each Licence Key is a cryptographically signed credential bound to your account and to the application identifier(s) you specify.

5.2 Trial keys. Trial keys are subject to Section 10 (Trials).

5.3 Production keys. Paid Customers receive production Licence Keys consistent with their subscription. Production keys carry a bounded expiry and are re-issued or renewed on each billing cycle while your subscription is active and in good standing.

5.4 Offline verification — important. Licence Keys are verified offline on the End User’s device against an embedded public key, with no call to Parselo at the time of verification. As a result:

(a) a Licence Key continues to function on a device until its built-in expiry, regardless of the status of your account or subscription at that later time; and (b) Parselo cannot guarantee immediate or remote revocation of a Licence Key that has already been issued and distributed in a Customer Application.

Our remedy for non-payment, breach, or termination is to stop issuing and renewing Licence Keys (see Section 17), after which existing keys will cease to function upon their built-in expiry. You acknowledge and accept this design and agree not to treat the absence of an instant remote “kill-switch” as a defect or breach.

5.5 Confidentiality of keys. Licence Keys are confidential to your account. You are responsible for keeping them secure and for all use made under your keys.

6. Acceptable use

6.1 You will use the Service only for lawful purposes and in compliance with these Terms and all applicable laws.

6.2 You will not use the Service to: (a) violate the rights of any person, including privacy or data-protection rights; (b) capture, decode, or parse identity documents without a lawful basis and all required notices and consents; (c) facilitate unlawful surveillance, discrimination, or profiling; (d) transmit malware or interfere with the security or integrity of the Service; (e) attempt to gain unauthorized access to the Service or its underlying infrastructure; or (f) generate Usage Data that contains End-User Data or other personal information (see Section 8.4).

7. Customer responsibilities — End Users and compliance

7.1 You control End-User Data. The SDK decodes and parses End-User Data on the End User’s device, within your Customer Application. Parselo does not receive, store, transmit, or have access to End-User Data. As between you and Parselo, you are the party responsible (the data controller / “person carrying on an enterprise” who collects the information) for all End-User Data captured or processed in your Customer Applications.

7.2 Your compliance obligations. You are solely responsible for ensuring that your collection, use, retention, disclosure, and protection of End-User Data complies with all applicable laws, including (as applicable) Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25), and any other federal, provincial, or foreign privacy, data-protection, consumer-protection, identity-verification, age-verification, or anti-money-laundering laws that apply to your use. This includes obtaining any required consent, providing required notices and privacy information to End Users, conducting any required privacy impact assessment, honouring End-User rights, and implementing appropriate safeguards.

7.3 No reliance for identity or eligibility decisions. You are responsible for your own verification logic. You will not rely solely on SDK output to verify identity or age, to detect fraudulent or forged documents, or to make any eligibility, onboarding, access, or compliance decision, without implementing your own controls (including, where appropriate, document authentication, fraud detection, and human review).

7.4 Your applications. You are responsible for your Customer Applications, their content, security, and lawful operation, and for any third-party terms (including platform/app-store and package-registry terms) that apply to them.

8. Data and privacy

8.1 Usage Data. The Service measures use through Usage Data, which is metadata-only and PII-free and is associated with your account for billing and reporting. Our handling of Usage Data and of the limited account and billing information you provide is described in the Privacy Policy.

8.2 No End-User Data flows to Parselo. By design, no End-User Data is transmitted to or stored by Parselo. You will not configure, modify, or use the SDK in any way that causes End-User Data to be transmitted to Parselo.

8.3 Processor / sub-processor terms. Parselo does not process any personal information on your behalf.

8.4 Keep Usage Data PII-free. You will not enrich, modify, or extend Usage Data with End-User Data or any other personal information. Maintaining PII-free Usage Data is a material term.

9. Fees, billing, and taxes

9.1 Plans and Fees. The Service is offered on usage-based subscription plans (for example, Starter, Growth, Scale, and Enterprise tiers), as described on our pricing page or in an order. Fees, included usage quotas, and overage rates are as stated there.

9.2 Usage measurement — server is the source of truth. Billable usage is measured by the scan counts received and recorded by the Service (derived from the analytics rollup). On-device counters are informational only and are not the basis for billing. You agree that our server-side records are the authoritative measure of usage, absent manifest error.

9.3 Billing and payment. Billing is processed by our third-party payment processor, Stripe. By subscribing, you authorize recurring charges for subscription Fees and metered overage. Overage beyond an included quota is metered periodically and billed as described on the pricing page or order. You are responsible for providing valid payment details and keeping them current.

9.4 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, GST/HST, QST, and similar taxes, excluding taxes on Parselo’s net income.

9.5 Late or failed payment. If a charge fails or Fees are overdue, we may suspend issuance and renewal of Licence Keys and/or access to the Service until amounts are paid, in addition to other remedies.

9.6 Changes to Fees. We may change Fees and plan terms on 30-day notice via your registered email. Changes apply at the start of your next billing cycle unless stated otherwise.

9.7 Renewal and cancellation. Subscriptions renew automatically for successive periods unless cancelled before the renewal date through the dashboard or billing portal. Cancellation stops future renewals; see Section 17 for the effect on Licence Keys.

9.8 Refunds. Except where required by applicable law, Fees are non-refundable and there are no refunds or credits for partial periods or unused usage.

10. Trials

10.1 One trial per account. Trial access is limited to one trial per account. Application (bundle) identifiers are controlled by the Customer and are not a trial boundary; creating additional application identifiers does not create additional or renewed trials.

10.2 Shared trial window. All trial keys issued under an account share the same trial window; adding an application late in the window does not reset or extend the window for that application.

10.3 No obligation. Trials are provided as-is, without warranty, and may be modified or discontinued. We may decline or revoke trial access for suspected abuse or circumvention.

11. Intellectual property

11.1 Parselo IP. Parselo and its licensors own all right, title, and interest in and to the Service, the SDK, the Documentation, and all related intellectual property. Except for the limited licence in Section 4, no rights are granted to you.

11.2 Your IP. You own your Customer Applications and your data. Nothing in these Terms transfers ownership of your content to us.

11.3 Trademarks. “Parselo” and related names and logos are trademarks of Parselo. You may not use them without our prior written consent, except to accurately identify the SDK as integrated in your application.

11.4 Feedback. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

12. Confidentiality

12.1 Each party may receive non-public information of the other (“Confidential Information”). Confidential Information includes Licence Keys, non-public pricing, and non-public technical or business information. The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care.

12.2 Confidential Information does not include information that is or becomes public without breach, was lawfully known before disclosure, or is independently developed. A party may disclose Confidential Information if required by law, with notice where permitted.

13. Third-party services

13.1 The Service relies on third-party providers, including cloud infrastructure (AWS, ca-central-1) and the payment processor (Stripe), and the SDK may be distributed via public package registries. Your use of those services may be subject to their terms. We are not responsible for third-party services, and their availability is outside our control.

14. Warranties and disclaimers

14.1 Limited authority. Each party represents that it has authority to enter into these Terms.

14.2 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, THE SDK, AND THE DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUALITY, OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14.3 Accuracy, authenticity, and fitness — specific disclaimer. WITHOUT LIMITING SECTION 14.2, YOU ACKNOWLEDGE THAT:

(a) the SDK returns data as encoded in or printed on a document, which may be inaccurate, out of date, incomplete, fraudulent, altered, or forged; (b) optical and machine-readable recognition (including MRZ recognition) may contain errors; (c) the SDK does not verify the genuineness or authenticity of any document, does not detect forged, tampered, or fraudulent documents, and does not verify the identity, age, or eligibility of any person; and (d) Parselo does not warrant the accuracy, completeness, or reliability of any extracted data, or that the Service will be uninterrupted, secure, or error-free.

You are solely responsible for any decision you make based on SDK output and for implementing appropriate verification, fraud-detection, and review.

15. Limitation of liability

15.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARSELO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID TO PARSELO IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) CAD $1000.

15.3 Exceptions. Nothing in this Section limits liability that cannot be limited by applicable law (which, in Quebec, may include liability for bodily or moral injury, or for intentional or gross fault).

15.4 Allocation of risk. You acknowledge that the Fees reflect the allocation of risk in these Terms and that these limitations are an essential basis of the bargain.

16. Indemnification

16.1 You will defend, indemnify, and hold harmless Parselo and its officers, directors, employees, and agents from and against any third-party claim, and any resulting losses, liabilities, damages, and reasonable costs (including reasonable legal fees), arising out of or related to: (a) your Customer Applications; (b) your collection, use, retention, disclosure, or protection of End-User Data; (c) your violation of applicable law (including privacy, data-protection, consumer-protection, identity- or age-verification, or anti-money-laundering law); (d) your breach of these Terms; or (e) any decision you make based on SDK output.

17. Term and termination

17.1 Term. These Terms apply for as long as you have an account or use the Service.

17.2 Termination by you. You may stop using the Service and close your account at any time; cancellation of a paid subscription is described in Section 9.7.

17.3 Termination or suspension by us. We may suspend or terminate your access, or stop issuing and renewing Licence Keys, if you breach these Terms, fail to pay Fees, or use the Service unlawfully or in a way that risks harm to the Service, to Parselo, or to others. Where practicable and not prohibited, we will give notice and an opportunity to cure.

17.4 Effect of termination. On termination: (a) your right to use the Service ends and we will stop issuing and renewing Licence Keys; (b) existing Licence Keys will continue to function on devices until their built-in expiry and will not be renewed (see Section 5.4); (c) accrued Fees and metered usage remain payable; and (d) you must cease using the SDK in new releases of your Customer Applications, except to the extent existing keys remain valid by their terms.

17.5 Survival. Sections that by their nature should survive termination will survive, including Sections 1, 4.3, 4.4, 5.5, 7, 9 (for accrued amounts), 11, 12, 14, 15, 16, 17.4–17.5, 18, and 20.

18. Service changes and availability

18.1 We may modify, improve, or discontinue features of the Service. We will use reasonable efforts to avoid materially degrading core functionality for active paid subscriptions without notice.

18.2 No SLA unless agreed. Unless a separate service-level agreement is expressly agreed in writing, the Service is provided without any uptime or availability commitment.

19. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will provide notice by email and update the “Last updated” date. Your continued use after changes take effect constitutes acceptance, unless applicable law requires otherwise.

20. Governing law, language, and dispute resolution

20.1 Governing law. These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

20.2 Jurisdiction. The parties submit to the exclusive jurisdiction of the courts of the district of Montréal, Quebec, subject to any mandatory consumer forum rights.

20.3 Language. This is a standard-form (adhesion) agreement. Under Quebec’s Charter of the French Language, a French version may be required and may need to be provided to the Customer before the Customer agrees to be bound by an English version. Counsel should determine (i) whether a French version is mandatory, (ii) the mechanism for presenting it, and (iii) the wording of any language clause. Do not finalize this section without legal advice.

21. General

21.1 Entire agreement. These Terms, the Privacy Policy, and any order or pricing page form the entire agreement between the parties on their subject matter and supersede prior agreements on that subject.

21.2 Order of precedence. If there is a conflict, a signed written order or DPA prevails over these Terms, which prevail over the Documentation.

21.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

21.4 Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision will be modified to the minimum extent necessary.

21.5 No waiver. A failure to enforce a provision is not a waiver.

21.6 Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.

21.7 Force majeure. Neither party is liable for delay or failure due to events beyond its reasonable control.

21.8 Notices. We may give notice by email to your account address or by posting in the Service. You may give notice to legal@parselo.io.

22. Contact

Parselo 2840 Van Horne Ave. Montreal, QC, H3S 1P9 General: hello@parselo.io · Legal: legal@parselo.io · Security: security@parselo.io